Philippines Telemarketing

A Short Guide to Inbound Call Center in the Philippines

2010-09-02T22:50:00.000-07:00

When it comes to business process outsourcing (BPO), the inbound call center in the Philippines comes off as one of the leading and fast growing industries worldwide. The continuing growth of BPO companies investing their money in the country is a concrete indication of a strong partnership among business owners, highly capable and skilled Filipino workforce, and the consumers around the world.

The Importance of Excellent Quality Inbound Customer Service

In the business world, everyone knows the great importance of providing best quality possible for customer service call center to help various companies get the best return of their investments. Inbound call center in the Philippines provides business owners and entrepreneurs the confidence in beating the competition and boost the flexibility and profits, offering the clients with better marketing strategies to achieve their business goals.

Providing Opportunities to Skilled and Best Qualified Professionals
The inbound call center in the Philippines does not only offer greater access for skilled workforce for various industries, but also provide more opportunities for truly skilled professionals residing in the country, regardless of their educational background, in which most of them hold a college degree, as well as work experiences. Many call center professionals from other industries are now appealed to venture into inbound customer service job, among other BPO customer service call center services.

Cost Saving Option for Small to Large Businesses
Inbound call center in the Philippines still remains one of the most cost saving outsourcing destinations in the world, providing the same topnotch customer service for small to large businesses. The excellent customer service call centers in the country have greatly helped during the setbacks resulted from the global financial crisis, will continue to offer the same excellent quality service at a very competitive cost.

We hope that this short guide and info on the inbound call center in the Philippines can help you in making the right decision, especially when you are considering of utilizing a perfect solution to build your business. As shown above, inbound call center in the Philippines has what it takes to give the much needed confidence to succeed in your business.

How Much Is the Salary of a Virtual Assistant?

2010-08-04T21:11:00.000-07:00

When determining how much you should pay your virtual assistant, there are several factors that you need to consider first. As a business owner, you also know how much work you need done and have a pretty good idea of the estimate of cost you are willing to pay especially if the job is done to your satisfaction, without spending on extra expenses training your personal assistant or buying for additional office equipment.

That said, here are some of the important factors that can help you determine how much salary to pay your virtual assistant:

Experience of your Virtual Assistant
Just like hiring a regular secretary to your office, experience is essential. Hiring an experienced virtual personal assistant ensures that your business needs are handled properly. Knowing well about the experience of a candidate during the hiring process can give you an idea how much you should pay for the job.

Expertise of your Virtual Assistant
This is something closely related to the experience of your VA. But expertise is not just something developed through a long experience working as a virtual personal assistant. It also entails what specific field or business industry your virtual assistant possesses the expertise.

Fluency of your Virtual Assistant
This can be learned during the initial interview you conducted when you were still looking for a perfect candidate for virtual assistance. How she or he handles your conversations, answering some of your questions and queries determines how the person would perform handling your own customers’ concerns on your behalf.
Using the Right Equipment
Hiring a virtual assistant saves you some expenses purchasing for necessary devices and equipment. Prior to hiring a VA, you should know if she or he uses the right equipment to function best to your demands and other administrative tasks that requires advance technology. Conversely, as her or his employer, it is best to compensate with the best efforts your virtual assistant invested for her or him to serve you.

What is the Regular Pay of a Virtual Assistant?
Now, when all those factors above being considered, is there any set standard for the salary rates of a virtual assistant? This may vary from one company to another or one freelancer to another. But commonly a new virtual assistant starts with a salary of $12 per hour. It will, of course, go higher after a time and depending on performance. For an experienced virtual assistant, the regular rates can reach up to $45 an hour and even higher. But you will be paying your VA on an hourly basis. However, a virtual assistant from the Philippines, prices will range from $4 to $10 an hour depending on the experience and nature of work.

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Posted:8/5/10

Utilizing your Virtual Assistant’s Skills to a Higher Level

2010-07-05T22:40:00.000-07:00

It is a fact that Philippines has already been a hot spot to offshore call center outsourcing companies offering different services like inbound customer service, outbound telemarketing, online marketing, transcription, software development, virtual assistance and other related outsourcing services. Its growing popularity never ceased to satisfy numerous medium to large sized hiring companies or corporations which use these services. However, medium to large businessmen are still eying the use of a virtual assistant rather than a regular office assistant.

If you want to travel abroad, your virtual assistant can arrange your travel. He/she can book your flight and even give you a list of business travel tips that you can bring along while traveling. He/she can also provide and itinerary that you can use to have a smooth and organized travel. Aside from this, your VA can monitor your schedule in and out of the office. She has the capacity to manage your calendar and remind you of certain things that you might forget like meetings and events. Also, a virtual assistant can make financial reports that you have the hard time completing.

On the other hand, if you do not have an artistic side, some virtual assistants can do sophisticated and creative tasks for you. You can ask them to develop and design a website for your business. Some are also trained to do search engine optimization to continually market your business.

Depending on what you want a virtual assistant would do for you, you can surely utilize their skills to a higher level.

Furthermore, maximizing their talents and skills is a good way to make it to the top. You do not have to worry with the things that you don’t like doing or the things that would likely eat half of your time. Indeed, you can get a life and can spend your leisure time with your family and friends.

In addition, hiring an offshore virtual assistant especially from the Philippines will assure you with a faster, more efficient, and effective result. Filipinos are productive when it comes to working. Therefore, you are in the right track when you hire the right person and when you hire a virtual assistant in the Philippines.

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Related Post:
Cost Cutting without Sacrificing Productivity
Virtual Assistant Philippines

Partner Page

2009-10-05T19:30:00.000-07:00

This page is dedicated to other website who wished to exchange link with Philippine Telemarketing website. You can leave a comment here if you want to exchange link.

Make sure to leave also your site URL, descriptions and title. The minimum description is 1 well written sentence. You should leave your reciprocal URL to so we can verify and fasten the process.

Online Work from Home is Getting Ground in the Philippines?

2009-10-30T23:03:00.000-07:00

Inbound call center workers who usually work in the offices with more than 100 employees will now have the chance to work in their home. In United States, the trend of hiring virtual assistant that work from their home has been part of American cultures. Businessman that needs somebody to arrange schedule, summarize report, receive customer calls and call for possible customers usually hired home based virtual assistant.

The question now is that can the Philippines follow the American trends where home based mother can work from their home as virtual assistant of US businessman. This home base assistant is thousand miles away and the only guarantee of their performance is the perceive professionalism on them. Is this home base virtual marketing assistant can deliver the expected performance away from the eye of the managers or no supervision at all?

It would need VOIP and reliable internet connection for the home base worker to function properly. The Filipino is good in technology so it would not be a problem. The Business Processing Association of the Philippines (BPA/P) said home base inbound call center agent will not work in the Philippines due to the type of situation inside Philippine home.

Filipino is living in close family ties and you can expect interaction from immediate family member which could lead to low performance. He added, beside Filipino worker feel better when they are working together in the call centers because they feel satisfaction on their concept of career and professionalism attitude. Moreover, the offices for the Philippines call center are less expensive so companies are still manageable with the cost or expenses.

However, there are some portion of Filipino professionals that do home based or outsourcing job in their home specially those have contacts with foreign companies. These are the "content writers" who writes for $10 per article. Web and graphics designer including SEO and web developer are now avoiding the managers by working in their houses.

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Let’s talk Business, Let’s talk Call Center Outsourcing

2010-06-09T02:15:00.001-07:00

Small to medium, even large companies or enterprises chose call center outsourcing to aid their technical support or IT support and customer service. On the other hand, these business infrastructures and entrepreneurs chose call center outsourcing to sell their products or goods, promote their services and do other marketing activities that will gradually reach their target market who are their customers.

Call center outsourcing is advantageous for these business firms because it is not costly and does not spend too much of their time and resources. Choosing wisely a call center outsourcing firm, wherein it may offer services like inbound contact centre, outbound contact centre, telemarketing or virtual assistance, there are a lot of things to be considered.

Firstly, a call center outsourcing firm should know the nature of the business of its clients in order for them to give better call center solutions or services, as mentioned, IT or technical support, customer service, virtual assistance and other important services. Secondly, companies who want to avail the services of a call center should know and should be able to weigh its advantages and disadvantages. A call center outsourcing firm may not have sufficient equipment or does not have well- trained call center agents. There are call centers that do not have enough training for their agents, especially in communication skills. A stable call center knows how to detect lapses and how to counteract them.

Lastly, for better understanding, the two groups must have a constant communication. Communication is very important so that suggestions and opinions of each group will be heard, taken into consideration, examined or even used to improve the workings inside the call center. A good communication between the two sides is also beneficial whenever there are problems encountered. This will also lead to the value of teamwork.

The most important thing though is that the company can generate sales or income through call center outsourcing. So, before availing the services of call centers, you can do some researches or surveys that will further educate you with a good, efficient and stable call center outsourcing firm. In this way, you are assured that you can gain something from what you’ve invested.

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Call Center Seat Leasing

2010-05-12T21:55:00.000-07:00

Few entrepreneurs know about the process of call center seat leasing in the business process outsourcing company. Many companies wanted to establish their own outsourcing company that focus only to their customer service and outbound lead generation campaign. However, starting a call center company from host country required knowledge of the laws, cultures and the availability of resources specially manpower.

Actually the small and medium size company who wants to run their own customer service agents do not need to build their own call center office. What they need is an established and experience call center outsourcing company that offers call center seat leasing to your business. In this situation you only need to contact known Philippines call center who have facilities for BPO seat leasing. The providers have their owned established offices, information technology equipment, management and experience to support all your requirement to run your own outsource customer service.

In this situation you need not to shell out large amount of money since the call center industry arranges it in a monthly payment basis. The call center outsourcing company will provides all the resources like computers, internet, VOIP, network, offices and even manpower according to your specifications.

This is better solution if you are new to the BPO industry yet you want to maximize saving through outsourcing. The amount of leasing will always depends on the contract agree between your company and the seat leasing provider. Businessman can randomly inquires for the companies that provides call center seat leasing arrangement, yet those call center that regularly publishing call center seat leasing are usually experience company in this type of business process.

Click here for any inquiries about Call Center Seat Leasing

Outsourcing to the Philippines

2010-02-27T22:27:00.000-08:00

With globalization taking over the world, offshore services are steadily becoming more important in recent years with large-scale businesses on the watch for gainful means to augment their interest. For many reasons, Philippines outsourcing has been established to be quite fruitful both for the offshore outsourcing clients and for the Philippines outsourcing company as well. The industry has climbed over the years because more and more businesses have discovered that offshore outsourcing to the Philippines is always successful.

Philippines business process outsourcing is the most major form of outsourcing. Outsourcing Information technology (IT) is also popular. These businesses are significant for a number of reasons. One of them is the employees in the trade. The capability in English language is simply first-rate, as well as the number of college graduates every year. And since the cost of living is pretty low, there is lower employee cost as well. The infrastructure is also a key factor, and the Philippines outsourcing companies are never left behind in terms of advanced know-how and technology. The realty is also quite low in cost, which means lower cost of operations for businesses. The government is also cooperative in the industry, so there are no problems regarding that.

While Metro Manila is the center in the Philippines for offshore business process outsourcing, there are already a number of other places being expanded, such as Clark, Davao, and Cebu. Metro Manila remains to be the forerunner as it is the commercial and financial center of the country, where most businesses and most educated people are to be found. But the three other cities pointed out, representing other parts of Luzon, Visayas and Mindanao, offer an even more cost-effective substitute to the outfits in Metro Manila. These practically unused areas present minimal costs in terms of operation, while still sustaining the excellence of services and infrastructure. These cities are also competitive in terms of its educated populace, so the human resource is never lacking either.

Philippines outsourcing is only guaranteed to expand over the years, and with the number of cities and companies providing offshore services, worldwide companies are sure that they cannot go wrong with offshoring to the Philippines.

The Telemarketing Concepts?

2010-01-04T16:09:00.000-08:00

The Concepts of Telemarketing exist as a way of introducing certain products to customers without directly spending on the transportation and meal allowances of the sales team but reaching people from end to end. Selling actually involves a process and part of the process is the telemarketing. With the process, a sale may be closed right away after telemarketing or requires product demo or appointment after it. There are these clients that are very hard to negotiate and sometimes just reason out as having no time to discuss the matter at the moment. Given the fact, hence the telemarketing comes in.

On the part of a seller or the telemarketer, concept of telemarketing is very much helpful in making a sale though on the part of the prospective buyer it can be annoying or can be useful to them too. This depends on the products to sell as well as the ability of the telemarketer. Top notch salespeople usually believe that selling requires skill. It has been proven also that even a high school grad or undergrad do still make a sale than those people who graduated college!

If the company understands the importance of the telemarketing concepts, they should be able to carefully screen the applicants of the company according to their skill. It is also important to motivate the salespeople because selling is actually a very hard task considering that you’ll be talking to people from different walks of life with different moods. Being a seller is like a shock absorber, because some people just don’t mind banging and yelling another person.

Since telemarketing concepts may be a way to making a sale, hence it is important. Telemarketing is just a part of the whole plan of letting the business grow. Telemarketing concepts is a technique in introducing, following up a sale, and may be closing a sale right away.

Learn more about Philippines Telemarketing and inbound call center in the Philippines here.

For a manager or owner of a business, it is better to hire a salesperson that is free to do anything to close the sale and I mean, telemarketing should already be a part of his/her job. The salesperson knows well about the client and their transactions and annoyance comes in when another person example the “telemarketer only” person joins the transaction. That is why businesses run by people who are skilled with proper dealing of the clients are those that are very successful, because they appreciate the benefit of understanding and proper dealing of the clients. But if you really don’t have the skill with it then just hire the right people and all you have to do is to give what keeps them motivated and loyal to you. Remember, the telemarketing concepts is as as important as time management skills.

Quick Advise on Time Management

2009-12-03T19:16:00.000-08:00

Managing your time in the office is one of the important skills needed by the company to a team leader, supervisor and managers. If you can not balance your time in various functions in the office you may not be able to meet the required task in just 1 day or the tendency is to make an unnecessary time extension.

In a situation like this, you should consult some experience Philippines call center managers on how they manage their own time despite of handling big number of personnel. Inbound call center usually have personnel ranging from 100 to 300 employees. They usually being monitor by a dedicated manager in every shifting schedule.

1. Create monthly, weekly and daily targets. This is one of the easiest and basic of all the call center managers. Setting schedule for targets accomplishment to measure the progress of every work is one of basic task for managers that are concern with their time and outputs. The result of the task in given period will become your call center company records which will also serve as your work history. To do this, you have to enumerate the entire task in a day. Define and give reason of every task. Then rank the task according to reason and priorities.

2. Set quick lag between tasks.
During planning, make sure you have place some lag between every task. You should not record any task after another if you do not have gap between each activities. You can not focus on the other task if you did not have a break in every change of activities. For instance, if you are doing a summarizing report of your subordinates, you should not change to another activity like meeting or just discussion with other matter with your call center operation supervisor without any gap between the tasks. It allows you to focus in each task anytime you shift between activities.

3. Multitasking your work allow you to produce varied output yet it is not advisable oftentimes. Multitasking is good and produce varied result at the same time. However, multitasking do not guarantee quality of work and may result to erroneous result. In a regular process, doing two tasks at the same time is fine, yet often times another interruption arrives in your office so the two tasks will become three and you will lost your focus from both activities. The best thing is to focus on one Telemarketing call center task in a particular time, put your best effort in it and expect any interruption along the lines. The good thing is that you will be able to comeback to your target task even you are interrupted from time to time

CALL CENTER OUTSOURCING: A TOOL IN ENHANCING BUSINESS EFFICIENCY

2009-11-25T09:33:00.000-08:00

A single mistake in outbound or inbound calling can have detrimental effects to the organization. Clients ask for an error-free, quality assured call center service. And it's never an easy task for any business to hire efficient, skilled, and experienced call center agents for the secure, accurate, and error-free inbound / outbound calling.

If you want to focus more on business activity (like increasing the sales of your business by improving the inbound and outbound calling) than customer support, then the call center in the Philippines is the best option. This the most effective, accurate and low-cost way in gaining the appropriate call center service provider for the business. This is effective for those who are engaged in small businesses. More importantly, this is very efficient for large-scale corporations and business firms in the USA, UK, Canada and Australia.

You can always hire call center agents for these services, since direct hiring is costly. That's why this is the option for small-scale businesses and for growing companies.

Offshore centers provide low-cost, expert, efficient services which can improve efficacy, profitability, and productivity of the business. Track records are kept by their agents for all inbound and outbound calls and other related information, so you have the exact idea of where the business stands. There are no hassles for call center outsourcing management.

Some benefits of outsourcing services are as follows:

Increases your knowledge for the business as well as the customer's needs
Accurate and secure handling of inbound and outbound calling
Effective and achievable at low costs
Provide fast operation and increased quality improvement with the not-so-experienced and skilled individual

These are all the benefits of outsourcing. More importantly, choose an offshore partner that can handle the task neatly. They must also have proven track records for virtual call center services.

Telemarketing Call Center Philippines, an offshore call center, is a firm with more than 15 years of experience and offers up to 60% savings on services cost. A few hours of free trial is also offered so that clients worldwide can understand the quality of their services.

Outbound Call Center - Cost Cutting Without Sacrificing Productivity

2009-11-23T06:24:00.000-08:00

One of the advantages about outbound call centers is that they cut the operation's cost without reducing the business' quality and efficiency. Great lengths were made by good call center companies, to provide the best support services for customers. Representatives with skilled customer service approach give pride by providing the quality of works and services the company promises to its customers.

Outbound Call Center agents are the assets of the company. They play crucial role in customer support services. They're the persons who have direct interaction with customers, the ones that provide a foundation of a good relationship with the customers for the company. They're the voice of the company, the ones who showcase the good image of the company to potential customers.

It is very fundamental for any outbound call center agent to resolve the customer's questions before hanging up the phone. Trying to get more information, asking them regarding the issues, and finding out as much as you can about the situation are some of the major tasks of the outbound call center agent.

If you have an aim to provide an excellent inbound customer service via telephone, e-mail or the World Wide Web, a professional call center is a must. In modern times, inbound and outbound call center answer not only to phone calls, but they also try to find and quote info, take precise and detailed orders and messages, receive e-mails and faces, and see to it that the message is delivered to the right person. Different types of services are being hurdled by competitive call centers to help clients, which include back office support, inbound and outbound call handling, chat and e-mail support, and help desk to millions of clients across the globe.

Most Telemarketing call center help you customize the services you need, just to ensure that customers as well as the business is handled professionally. Most call center companies in the Philippines with qualified inbound call center agents are available 24/7. Your customers are sure to be greeted with friendly and polite professionals.

Related Post

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Online Home Based is Getting ground in the Philippines
Philippines Telemarketing Service

Tips for Acquiring Professional Telemarketing Services

2009-11-18T15:38:00.000-08:00

As with all decisions business owners making, acquiring telemarketing services should undergo close scrutiny and a cost and benefit analysis. Hiring outbound telemarketing services can give any business a boost.

There are several advantages associated with outsourcing services such as business
to business telemarketing services. Granted, not all companies can take advantage

of such strategic uses of a telemarketing service but it is still important to at least be familiar with the many ways such a service can be used for business. Some of the most obvious uses and benefits of a b2b telemarketing service, as business to business telemarketing services have come to be known, are as follows:

Minimize costs. Starting one’s own telemarketing team can be a drain on the company’s resources, especially if the company is just starting out. Outsourcing outbound telemarketing services can help in curtailing costs which may be incurred in hiring personnel and setting up the technology required for an in-house telemarketing service.
Reduce the difficult of scaling up the staff for a product’s peak season. A lot of products and services being offered in the market go through a cycle, or are seasonal. Expanding and cutting back on in-house staff to correspond to the demand for the product or service will take up a lot of time and resources. Outsourcing telemarketing services can make this easier and far less expensive.
Allow the managers and other team members to focus on what is important. Outsourcing telemarketing services will free up several members of the management team, allowing them to focus on the company’s core products and competencies.
Obtain access to telemarketing expertise and modern technology. Companies that offer business to business telemarketing services specialize in that particular field and have up-to-date, state-of-the-art technology for their clients’ use. Any company that outsources their requirements to these companies are assured of getting experts to work for their team, helping in increasing sales leads and revenue.
Generate a proprietary database of potential customers. Companies that outsource telemarketing services can generate and obtain their own database of potential customers through the use of the outbound telemarketing service.

These are only some of the many strategic uses of a telemarketing service. Granted, not all of these are applicable to all organizations, but for the most part, outsourced telemarketing services should be looked at and considered with the intention of gaining full understanding of the business and the potential benefits any organization can derive from outsourcing such solutions.

What Skills & Knowledge a Virtual Assistant Should Have?

2009-08-24T16:45:00.000-07:00

The main job of a Virtual Assistant is to have the telephone with you because this is mainly connected with your daily task as a customer representative, call agent, appointment setter, inbound and outbound marketer etc. You have to possess the knowledge and skills in order for you not to put behind the others because telecommunication business is a competition so you have to prepare for it and be knowledgeable of everything in outsourcing business.

Besides your general clerical and office management skills, you should know things the put the priority into proper way and give them highlights in doing the tasks daily. He/She must possess and have the:

1. Savvy and Scheming Outsourcing Skill. Work savvy and scheming skills are the basic first step you should undertake when you commence with a new business. Feasibility of the business, marketing of the product, local competition and funding are some of the important aspects that should be studied diligently and carefully. Furthermore, it is utterly important to keep on updating your knowledge by reading books/periodicals and attending seminars to keep abreast of times and ahead of other competitors.

2. Technical or IT Outsourcing Skill. It is very important to have the skill like this because it helps you a lot in putting forward in your perspective or viewpoint in life as a call center agent. You should possess the necessary skills to produce what you’ve got. Experience has gained a lot in working in similar work places or a professional qualification that will stand you in good stead. In certain types of businesses, experience is not indispensable but to satisfy your clients and provide a good service, you have to exert efforts to please and satisfy them. Thus, technical skills play an important role in outsourcing business.

3. Business and Financial Outsourcing Skill. Business is very important in dealing with customers. It all depends on the strategy/technique, success or failure of your business process. It is the process of identifying your potential customers and persuading them to buy your products or services. Sales, promotions, etc. are some of the skills that are an essential part of business. Mishandling or negligence of this aspect can lead to failure. Financial skills play also a major role in the running of a business big or small. Negligence of this aspect can lead to recurring cash flow problems such as inability to purchase goods, non payment to suppliers, etc. It is ambiguous that with these problems no entrepreneur can pan out or have peace of mind in running a business.

The task of the virtual assistant is not easy. It requires you to be decision-maker in dealing with client's customer that is why the flexibility and your capability to stand against pressure are important.

Selling as the way to Make Money

2009-11-03T19:08:00.000-08:00

There have been so many changes nowadays with regards to Selling. Traditionally selling can be done in three ways. One is by advertisements that include fliers and brochures, news and magazines. Second is via face to face negotiation and the third is via telemarketing or phone calls. Through these ways of selling you may easily get a sale on the spot especially the face to face negotiation.

Bonding and Trust.
This also creates bonding among the seller and the buyer which in effect there will be a partnership due to trust and loyalty. Buyers or clients may also enjoy of asking favors or discounts aside from the standard prices because this is where negotiation works. Negotiation may come at one time or may recur as per order. This can be a very challenging job of the Customer Sales Representative because they always give credit on all aspects of the seller from the voice up to the looks and negotiation skills and this is what they call the “total package”. During this time you may not be able to reach the quota if you really don’t have the right skill to selling.

Latest Trends in Selling.
There comes a very big shift of the ways as to how a business may prosper and grow. Selling has shifted to outsourcing and that does not require a very stringent screening and evaluation of the qualifications of the seller. Outsourcing only requires employees who can speak English and knows computer operations. Yes outsourcing cost cheaper than maintaining the traditional way of selling. It speeds up the job and shortly it reaches the goal. Therefore, the traditional employees are really fit to the job with regards to qualifications! If you’ll evaluate both you will see that the traditional way of selling is much more advantageous but the only problem now compared with business outsourcing is that business has already gone with the trend of which is the computer age.

Internet and Traditional Selling.
With online Telemarketing and Virtual Sales Assistant, though they spend less with actual selling experience, they fail to realize that they also spend on recruiting and training, news and advertisements, sign up commissions. If we are going to add all expenses, it will show a very slight difference of the selling expenses. The only problem with traditional salesmen is that they can not sell to clients from other parts o the world and on the other hand online Telemarketing Call Center is far faster reaching clients though the use of latest technology like e-mail, chat and VOIP.

Wouldn’t it be more successful if they are going to combine the two and at the same time finding the right competent qualified people who are masters of selling trained with outsourcing skills? In this way business will be very successful and since the company has already chosen the right people then there will be no more budget needed for the continuous recruitment and training, sign up bonuses and more.

Realizing and studying the right thing to apply for the business is the task of a Sales Manager. Hence a good manager will be able to arrive at a right decision after coming up of an idea of merging the traditional way and the current outbound telemarketing process as a way of reaching customer and gain profit in the age of internet technology.

Know more about Philippines Call Center, their services and the advantages you can get from them.

Telesales Tested Tips

2009-08-22T12:07:00.000-07:00

These Telesales tested tips were used by most online outbound call center agents through the country. Collected and organized into article for your own benefits. A good telesales professional needs to know the right things to accomplish cold calling a success. Here are 5 tested tips for your guidance.

First - always be prepared. In making calls, always have a plan prepared on what to say and what to ask. Writing a script can also help and having the rebuttals you will need, asking the right questions during objections, taking notes and make sure the communication equipment you’re using is in good condition. Fulfill the promises you made to your prospects like sending information through emails and etc. The more confident and prepared you are for your calls, the more new business and success next in line.

Second - always be prospecting. This is the most important part of any telesales professional’s working day. Never stop prospecting because it will dry up your sales pipeline. You have to spend at least two hours a day of true cold calling. This will create more business opportunities and getting more people. After all, sale call center agent's are evaluated based on the sales they generated for its clients.

Third - it’s time to qualify. If and only if it’s a human being on the other line but do not pitch the first person who gets on the phone because it is just a waste of time. 99% who picks the phone is not the decision-maker and you don’t even know them yet. Make sure the person on the phone is the decision-maker. You can use these probing questions such as “Ms. Big is the person I should be speaking to in relation to your sports supplies, am I right?”, and “Is there anyone who is involved in decision making process regarding to your sports supplies?” The outbound call center agents have to be polite and friendly in order to qualify your prospect with the gatekeeper. If the information is correct, you can have the access to talk to the decision-maker.

Fourth - you have to build rapport and gain trust with your prospect. Trust is the important part process of telesales but you need to build rapport with your prospect in order to get them to trust you. This can be done in asking a few open-ended questions that can gain information about who they are and what they do. Do not forget to take notes which you can go back to the points they bring up later on. In this way, you can get to know the pain your prospect is in and the problems they need to solve. You can prepare your pitch or presentation and you can be able to attract and match the mindset of your prospects, the needs, etc. If you have enough rapport already built up, the trust will automatically sink in and you’ll be able to pitch.

Fifth - presenting your products or services to your prospects. You can present your products and services after you have the trust of your prospects. Be straight to the point when presenting how your products or services will solve the problem, meet their needs and etc. You can use a script as a guideline and practice it for more convincing presentation.

Visitors are encourage to add more Selling Tips

Why Creativity in Incentives is Better than Cold Cash?

2009-10-20T07:56:00.000-07:00

A lot of companies pulled back a lot of incentives they used to reward for sales representatives in order to motivate their performance, like canceling their holiday parties, team building budget, company athletic program, annual bonuses and future salary increase. It started on December 2008 and then companies announced that they were not contributing their 401K plans and increases of commissions would be postponed, too.

This threatens to quell employee’s performance in the organization – from virtual assistant to inbound customer service and through telemarketing call agents. Little perks have a benefit and impact for employees which rediscovered by companies. In fact some employees might start to doubt the company instability and may start looking for possible new job or new company they think more worthy to stay.

The most effective rewards aren’t the expensive ones. These little perks such as onsite child care, concierge services and free massages, this benefits cost a little but they pack a big emotional effect to the employee’s morale. Studies show that cash incentives don’t stick to employee’s mind because they spend it to pay bills and after a while forget it where did it go. Companies can give a two free rest days or a bike. These bonuses mean so much more to an employee. A recognition can mean so much more to a sales representative’s moral than a simply cash award.

Here are the few inexpensive ideas to boost up performance of an employee:

A recognition award such as trophies helps the inbound call center representative performance in keeping moral up. Present it to an employee every week who led your team.
You can buy a Blu-Ray DVD for the employee of the month award.
You can ask your employees for suggestions what bonuses they would like to receive and pick one or two to offer them on the next month.

There are lots of ideas for bonuses that would increase the employee’s moral. No need to spend a lot of money to keep employees motivated but what is needed is creativity.

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Top Telemarketing Advise from Experienced Salesman

2009-10-28T17:21:00.000-07:00

1. Be Specific with your Goals. It doesn’t mean that you really want more money but it is important that you know how to invest your money. Either you kept in bank account, mutual fund, stock fund or CD earning 4%. It could be come from salary plus overtime, commission, bonus, sales contest winnings.

Specifying your goals helps you clearly visualize your plans and what you have in your mind can help you move faster. It also gives you the benefit of being measurable.

2. Setting a measurable goal keeps you motivated. It is important to track your progress so as not to lose your interest. Just like in a race, your aim is the finish and line and in a sales contest, you really want to win. This will make you get excited, stay motivated and give yourself a prize when it is reached.

3. Goals must be attainable and also believable. You must set a goal which you really believe that you can do it and accomplish it because if not, you might end up quitting when you are in difficult times.

Set a goal that makes you thrill to achieve it think about the things you want to do to have it in your hand. If you have identified it and you really believe that you can get it, then set it and work on it.

4. Goals should be relevant and meaningful to be effective in the long term. Your values may attach here. You have to balance which is more important in order to reach the goal. Do you want an overtime to have more money or the time to spend it with your family? There is an instance that you are more likely to spend it with a family. So do what is really important to you and do the things that you are willing to reach the goal.

5. Goals must have a time-line, from the starting point to the completion date or time especially if this is related to work. Specific deadlines are important so that goals cannot be overtaken by the daily activities and the things we want to do in life. Some goals are more effective when it has a time line and it is also counterproductive when it is use for personal improvement goals. It also helps to change your self-image for being responsible.

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Convergys New Philippines Call Center Office

2009-10-18T02:04:00.000-07:00

The biggest call center in the Philippines known as Convergys have just opened its 2nd Philippines center office, in luzon. This is to ensure of their target in getting bigger number of clients from international business. It is also to make sure that their customers' experience is uniformly positive, the company have improve its international operating standard that deploys the same procedures through its offices.

The company is known for a very selective way of hiring employees. Selecting call center agent who are really good in English and computer savvy. They also increase their new applicant experience requirements.

The company improves its hiring program through various way like college and university job fair, plus home agents, hosted as opposed to installed contact center platforms, and per call pricing and shared-agent programs compared with per-hour and dedicated agents.

Fusion BPO Service to Open Up Call Center in the Philippines

2009-10-08T20:57:00.000-07:00

Outsourcing Company in America registered as Fusion BPO Services, Inc. are partnering with Filipino Call Centers to cater America's clientele in Canada. They are forecasting of 250 employees to fill in the positions needed to do the outbound and inbound selling for the planned Call Center here in the Philippines.The are currently looking for suitable office for their employees. The managers already express their desired to open in Pasig Ortigas center since it accommodate most call center in the Philippines due to its latest facilities and well managed securities.

This American firm is already approved by the SEC, Finality of the office location was not yet put into realization. Fusion prepared Philippines over India because of the quality of manpower and expertise in language specially the Americanized accent. Fusion will join the group of American call center in the Philippines before the end of this year.

Call Center Operation are not Affected by Ondoy Typhoon

2009-10-04T09:00:00.001-07:00

Despite of Typhoon Ondoy that took 240+ lives, the Philippines Business Process Association Director said no major damage occurred to any BPO industry except for the absent employees due to floods.

Most employees coming from affected area like Marikina, Rizal and Pasig was not able to come to office prompting Call Center managers to move the client to another location.

The BPO representative said, they are well prepared ever seen the news about typhoon is announced so there are minimal affect on general operation of the call center companies in Manila and Cebu.

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Things you should know about Team Building

2009-09-25T22:10:00.000-07:00

The saying “All work and no play makes Jack a dull boy” means too much work can kill you if you don’t break yourself free from work. It can be stressful and it affects individual’s physical, emotional and psychological health.

It is important indeed to have team building activities because the nature of these activities is design to keep call center employee stress-free and most of all it also provides the companies a venue to develop further the camaraderie and team work among employees. Stress-related illnesses such as headaches, body pain, and muscle tension can lead to further health complication which is product of unhealthy work culture and management.

Companies organize team building activities to help employees to release stress in order to minimize stress-related illness. These activities include playing sports like basketball, volleyball, baseball, or soccer; essay writing seminars for self-improvement; games and activities with group participation.

There are advantages of organizing team building activities for the employers and employees. The activities improve stimulus and production. It can also promote fun, to get rid of anxiety and breaking down personal and political fences. Team building activities improve self-esteem and competency in leadership, opening employee’s creativity, define objectives and aspirations, help companies improve their procedures and processes and to enhance company’s organizational efficiency.

Its good to have these kinds of activities especially to the business process outsourcing company to help employees overcome stress-related illness.

Employee’s Good Health means Successful Business

2009-09-20T19:10:00.000-07:00

We all know that health is wealth. The most effective working tool we have is our human body that a little malfunction in any part of our body could affect our working performance. Even a little toothache can make the bravest man cower in pain.

As a business owner, your principal concern is the growth and success of your business. Another important aspect of your business is your employees because they are responsible to make your business run smoothly and profitability. Employees wellness are so vital to your business so you have to protect your employees health just like protecting your business. It is imperative for the company leaders to consider this aspect to avoid unnecessary absences or work mistakes if this sicked employees tried to work in bad health condition.

You can raise healthy lifestyle among your employees. First, you have to keep up a healthy and stress-free working environment. Be sure to have fine ventilation and adequate light inside the office; the right temperature; and a cozy working tables and chairs. Smiling and laughing more indicate that your office is cheery and fun place to work in. Imagine a call center companies with 100 to 200 employees in just one room, If a single virtual assistant agent sneezed, it will circulate around the office and those company employees with wicked health are in risk of infections. I still remember our mentors during regional athletic competition. She provides us vitamins everyday during training to safeguard our health and keep in shape before the final competition day. That is one good example of a leader who are forward thinking.

Eating the right kind of food helps you a lot. They say an apple a day keeps the doctor away. You can sell nutritious snacks and better alternatives of your coffee if you have cafeteria. You can also post notes about the benefits of eating right and living a healthy lifestyle on your bulletin boards for anyone to read it.

Smoking is dangerous to your employee's health. It is encouraged for employees to quit smoking because of its disadvantages that in men, smoking lowers the sperm count; and in women, smoking causes pre-mature aging.

Conducting seminars is a good way for promoting in living a healthy lifestyle. Organizing sports activities during the weekends also elevate an active lifestyle and as well as encourage teamwork and camaraderie.

A Gift from Working in Call Center

2009-09-12T01:15:00.000-07:00

The opening of this year seams lucky for me and my family because i was able to but bike for my KC and mountain bike for my wife.

Hope this bike could help her reduce some weight, waist line that increase more than my expectation after giving me 2 cute children ha ha ha..

But hey, this bike is now 3. The latest addition is for 3 years old baby who can travel with his bike at 5km per hour. Biking is a great health saver for me now. This is the fastest way i can reduce fats and save more from doctors fee. This could also be good suggestion for a team building activity. Imagine when you combine sports, health saving activity, team building task in one activity. That would surely be rewarding.

Badminton is now Favorite Sports in Cebu

2009-09-12T01:18:00.000-07:00

In Manila most of my games are basketball and volleyball. Our company organized only 2 type of team sports based on our employees population. Yet i managed to play basketball frequently since our house in Manila is just a walk away from the court. My badminton skills started when i was college. I got the award as beginner in double category.

Being a son of farmer, i have an athletic body during my younger years. So my speed is good and my smashing power is amazing. Now at the age of 35 I felt the slow down of my smashing power and energy. Yet i still to manage the level D.

Working 5 days in a week from one of the BPO company in Cebu, my favorite game now as well as my friends is badminton. I am now a member of Minglanilla Badminton Club and we usually play every Saturday and Sunday in Minglanilla and Naga City. So when ever i am free with my Philippines Call Center Works, you can find me somewhere in badminton court.You will find that most of the call center company in Cebu also organize badminton tournaments.